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• Branches & ATMs • Questions & Support • 1-888-842-6328 • Routing Number: 2560-7497-4 Scripting must be enabled to use this site. FAQs Search Screen Reader users press enter to select a . All Categories Search Advanced Search Opens new dialog Search Tips Search terms Screen Reader users press enter to select a Limit by product. Limit by product Select a product Screen Reader users press enter to select a Limit by category. Limit by category Select a category Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Search ResultsCategories Trust Account Lien Release COVID-19 Username Account Management External Transfers General Help Online Deposits Quicken Spending Changing Your Debit Card PIN Changing Your Credit Card PIN Freeze/Unfreeze Debit or Credit Card Credit and Debit Card Fraud Claim Zelle® 2-Step Verification FAQ Search Results Managing Recurring Transfers and Payments The ability to edit a recurring transfer or payment hasn’t been added to the new Online Banking yet, though it will be soon. In the meantime, you can delete the existing recurring transfer and establish a new one with the desired parameters. Alternatively, you can accomplish it in our Mobile Banking app. To do so, Sign into our Mobile Banking app. Select Transfers at the bottom of the screen. From the Scheduled Transfers section, select the recurring transfer you want to update. Select the Edit or Cancel Transfer option to make the needed changes to your recurring transfer. Getting a New Debit Card For your convenience, you can order a new debit card using either of our digital banking channels. From Mobile: 1. Select the checking account the debit card is linked to, from the Account Summary screen. 2. Tap on "Manage Card" option from Account Details of the checking account. 3. Scroll down to the "Order Debit Card" option to complete the required steps and submit your request. From Online Banking : 1. Click on the "Account Services" tab from the Account Summary screen. 2. Select "Request a New Debit Card" from the Debit & Prepaid Cards Management section. 3. Complete the required steps and submit your request. We also offer the ability for members to receive their Navy Federal debit card instantly at all branch locations. If you’d like to receive your card instantly, please visit one of our branches to be issued a card on the spot—active and ready to use! Transferring Money You now have a variety of options to sending money to your family and friends, using the Send Money feature and use Transfers to move money between your internal and external accounts, in either of our digital banking channels. You can use Member-to-Member transfers to transfer between Navy federal personal and business accounts. You can also use Zelle ® to send money to or receive money from an external (non-Navy Federal) account. As with any transaction, Zelle ® should only be utilized with people you know and trust. Any other type of transaction is potentially high risk; however, if you suspect a fraudulent Zelle ® transaction, please contact our Fraud department at 1-888-842-6328 . Our representatives are available and happy to assist you, 24 hours a day. Use Transfers to move money between your internal and external accounts. You can setup an external account to transfer money out to, and to use as an account to pay for any of your Navy Federal loans. Zelle ® and the Zelle ® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. What to do if you Suspect Fraud on your Credit, Debit or Checking/Savings accounts If you suspect fraud on your credit or debit card, or checking/savings accounts, you can submit a claim with Online Banking . You can also call Navy Federal to submit a claim. Your case will be assigned to a Fraud Resolution Specialist to determine whether an unauthorized transaction occurred, and to pursue reimbursement for such transactions as appropriate. A Specialist may contact you if additional information is needed for the investigation of your claim; they don’t conduct criminal investigations. The amount in question will be placed in a dispute status. You don’t have to pay the disputed amount or finance charges on that amount while it’s being researched. We may post a provisional credit to your account within 10 days of opening the claim so that you have access to credit pending the outcome of the investigation. This credit is temporary and may be removed if, after conducting a reasonable investigation, the Specialist is unable to validate your claim. If the provisional credit is removed, the charge in question will be re-posted to your account and you’ll be responsible for repayment. If the charge is found to be unauthorized, the temporary credit will be made permanent. Changing My Debit Card PIN You may update your debit card PIN through either channel of Digital Banking. 1. Sign in to Digital Banking 2. Click on Cards” 3. Select the card you wish to manage 4. Scroll down and click Change PIN” under the Maintenance heading 5. Enter and verify your new PIN then click Submit” Your new PIN will be in effect immediately. If you are unable to complete this process via one of these methods, please visit a branch or contact us at 1-888-842-6328. How do I remove an Authorized User from my account? You can remove an Authorized User by sending a secure message, calling, or mailing a written request. To remove an Authorized User from Bill Pay, go to "My Profile," then select "Delete Additional Account User." Renaming, Reordering and Hiding Accounts To customize your digital banking experience, you can rename and reorder the display of your accounts and even hide accounts and categories. From Mobile Banking: 1. Scroll down and tap "Edit Accounts View" at the bottom on the screen. 2. Provide your edits to your accounts and tap "Done." From Online: 1. Click on "Edit Accounts" at the top of the screen. 2. Provide your edits to your accounts and click "Save Changes." Getting Started With Zelle® You can access Zelle ® from the Send Money feature in either of our digital banking channels. What is Zelle ® ? Zelle ® is a payment service that allows Navy Federal members to send and receive money quickly, safely and easily. Zelle ® is available to bank account holders in the U.S. only and is similar to using cash. It should be used with friends, family and others you know and trust (like a babysitter). Only certain small businesses are currently able to use Zelle ® and Navy Federal business accounts are not eligible for Zelle ® at this time. Zelle ® is not intended to replace Member-to-Member transfers when you’re transferring money to another Navy Federal Member. How do I get started? Zelle ® is available on our mobile app or online, you can register using an email address or U.S. mobile phone number to send money directly to almost any U.S. bank account 1 . Phone numbers that cannot enroll with Zelle ® include: landlines, prepaid mobile phones, Google Voice™, Voice over Internet Protocol (VoIP), and disconnected numbers. All it takes is for your debit card to be activated 2 — which you can do online or via our mobile app. Once your card is activated, select Send Money , then Send Money with Zelle ® to get started. To receive money in minutes, the recipient must have an activated debit card and their email address or U.S. mobile phone number must already be enrolled with Zelle ® . If you send money through Zelle ® to someone who isn’t enrolled, they’ll receive a notification that prompts them to enroll. After they enroll, it may take 1 to 3 business days to receive the money you sent, depending on processing times and to ensure security. Once that payment completes, your recipient will typically receive future payments faster. Zelle ® and the Zelle ® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. If you receive an error message when enrolling, it may be because your email...